Shipping & Delivery
We will process the order within 1-3 business days after payment.
The delivery time depends on different shipping methods. Express shipping: Within-3-10 business days. Standard shipping: Within 7-20 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
There is a very limited time in which you can modify/cancel the order after payment.If your order hasn't shipped yet, please contact our customer service team sugaryfluffy@outlook.com with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.
Woo~free shipping!
After you make the payment, you will receive an email containing logistics information. You can track the logistics and product information.
100% COMPENSATION FOR PACKAGE LOST !
Green Shipping Protection is a service provided by sugaryfluffy . It covers shipment delayed, package damaged, and items lost that meet the following criteria. Up to full compensation is available. The cost of Buyer Protection depends on the currency that the store uses. Learn more
Yes. We want you to be happy with your SugaryFluffy purchase! With our 100% Satisfaction Guarantee and a generous 30-day return window, SugaryFluffy offers you peace of mind. If you do need to return an item, we do our best to make the process as painless as possible.
Please contact our customer service at sugaryfluffy@outlook.com, and we will streamline your refund process promptly. Before requesting a refund, please ensure the item is undamaged, as damaged items cannot be returned and do not qualify for warranty replacement eligibility. Additionally, customized items are not eligible for returns, refunds, or exchanges. If you receive a defective print-on-demand product, please submit a warranty claim within 30 days of purchase or email your order number and photos of the defective area to sugaryfluffy@outlook.com. We will replace it free of charge with the same product.